Terms of Use

These Terms of Use ("Terms") govern your use of the SANA mobile application, website and related services (collectively, the "Services").

By creating an account or using SANA, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

These Terms form a legally binding agreement between you and The Sana Method Ltd ("SANA", "we", "our" or "us").

SANA is operated by The Sana Method Ltd, a company registered in England and Wales.

Contact: hello@sana.fit | www.sana.fit

To use SANA you must: be at least 16 years old; have the legal capacity to enter into this agreement; provide accurate registration information; and comply with these Terms.

You are responsible for keeping your account information accurate and up to date.

To use certain features you must create an account. You agree to: provide truthful information; keep your password secure; keep your login details confidential; and notify us immediately if you believe your account has been compromised.

You are responsible for all activity carried out using your account.

SANA allows you to connect compatible wearable devices and health platforms. By connecting a wearable you authorise SANA to access the activity data you choose to share.

You remain responsible for ensuring the information supplied by your wearable is accurate. We cannot guarantee compatibility with every device or integration.

SANA awards points for eligible healthy behaviours verified through supported wearable integrations. Points may be awarded for activities including: walking; running; exercise; movement; sleep; and other healthy behaviours introduced in future updates.

Points are awarded according to the rules in force at the time. These rules may change from time to time.

SANA Points: are not money; have no cash value; cannot be exchanged for cash; cannot be sold; and cannot be transferred to another user unless expressly permitted by SANA. Points remain the property of SANA at all times.

Points may be redeemed for rewards offered by SANA or participating partners. Reward availability may change at any time.

SANA cannot guarantee: stock availability; availability of particular rewards; or future availability of any partner. Once a reward has been redeemed it may not be reversible unless required by law.

Rewards available within SANA are provided by independent partner businesses. While we carefully select our partners, SANA is not responsible for: product quality; delivery; customer service; availability; or pricing outside the SANA platform.

Questions relating to redeemed products or services should normally be directed to the relevant partner.

Some organisations may operate private Groups within SANA. Membership of a Group may provide access to exclusive rewards or features. Groups are administered by the relevant organisation.

SANA reserves the right to remove or suspend Groups at any time.

You agree not to: artificially generate activity; manipulate wearable data; create multiple accounts; use automated software; interfere with the operation of SANA; attempt to gain unauthorised access; misuse rewards; abuse promotions; or impersonate another person.

Protecting the integrity of the rewards programme is important. If we reasonably believe you have attempted to manipulate activity or rewards, we may: remove points; cancel rewards; suspend your account; or permanently close your account.

Our decision regarding suspected fraud will be final unless required otherwise by law.

We aim to keep SANA available at all times. However, we do not guarantee uninterrupted access. The Services may occasionally be unavailable due to: maintenance; technical issues; third-party outages; or software updates.

From time to time, SANA may offer beta, pilot, early access or experimental features ("Beta Features").

Beta Features are provided for testing and evaluation purposes and may: be incomplete or contain errors; be modified, suspended or withdrawn at any time; or operate differently from future versions of the Services.

We do not guarantee the availability, performance or continued support of any Beta Feature.

Your use of Beta Features is at your own risk and may be subject to additional terms where applicable.

We aim to make the Services available at all times. However, we do not guarantee uninterrupted, secure or error-free access.

The Services may occasionally be unavailable due to: planned maintenance; emergency maintenance; software updates; third-party service interruptions; internet connectivity issues; wearable provider outages; or circumstances beyond our reasonable control.

Where reasonably possible, we will seek to minimise disruption.

SANA is continually developing and improving its Services.

We may introduce new features, modify existing features, or discontinue features at any time where reasonably necessary to improve the platform, maintain security, comply with legal obligations or support the ongoing development of the Services.

Some features described on our website, within marketing materials or during pilot programmes may not yet be available to all users.

SANA Points are awarded only where eligible activity has been successfully verified through a supported wearable integration or other verification method approved by SANA.

We cannot guarantee that all activity recorded by your wearable or health platform will be recognised by SANA.

Points may not be awarded where activity cannot be verified due to reasons including: delayed synchronisation; wearable or device malfunction; unsupported devices; connectivity issues; software errors; third-party integration failures; or maintenance affecting our Services or those of our integration partners.

SANA reserves the right to determine whether activity qualifies for points under the rules in effect at the time.

The decision of SANA regarding the awarding of points shall be final, except where otherwise required by law.

You agree not to: artificially generate movement or activity; manipulate wearable or health data; exploit software bugs or technical errors; create multiple accounts to gain additional rewards; share or sell voucher codes where prohibited; interfere with the operation or security of the Services; use automated scripts, bots or similar technologies; impersonate another individual; or otherwise misuse the Services or rewards programme.

Protecting the integrity of the SANA rewards programme is important to us.

Where we reasonably suspect fraud, misuse or manipulation of the Services, we reserve the right to investigate your account.

This may include reviewing: activity history; wearable synchronisation records; redemption history; account information; connected devices; and any other information reasonably necessary to verify compliance with these Terms.

Where reasonably required, we may delay the processing of rewards while an investigation is carried out.

Following an investigation, SANA may, where appropriate: remove or adjust points; cancel pending or completed reward redemptions; suspend or terminate an account; restrict access to certain features; or take any other reasonable action necessary to protect the integrity of the Services.

Where appropriate, we may request additional information from you to verify activity before rewards are issued.

Nothing in this section limits any other rights available to SANA under these Terms or applicable law.

Nothing in these Terms creates any employment, agency, joint venture or partnership relationship between SANA and any user, club, organisation or reward partner.

Participation in the Services does not entitle users to act on behalf of SANA or represent SANA in any capacity unless expressly authorised in writing.

SANA reserves the right to modify, suspend or discontinue any aspect of the rewards programme at any time, including: point values; earning criteria; eligible activities; reward availability; partner offers; redemption requirements; and programme rules.

Where changes materially affect users, we will provide reasonable notice where practicable.

Any changes will apply prospectively unless otherwise required by law.

All intellectual property rights in SANA remain owned by The Sana Method Ltd or our licensors. This includes: branding; logos; software; designs; graphics; content; and trademarks.

You may not reproduce, modify or distribute our content without written permission.

Where SANA allows users to upload photographs, comments or other content, you retain ownership of your content. By uploading content you grant SANA a worldwide, non-exclusive licence to use that content solely for operating and promoting the Services.

You must ensure you own all rights to anything you upload.

Your use of SANA is also governed by our Privacy Policy. By using SANA you acknowledge that you have read our Privacy Policy.

SANA relies on third-party providers including wearable integrations, authentication services and cloud infrastructure. We are not responsible for interruptions caused by third-party services beyond our reasonable control.

SANA is designed to encourage healthy habits. It is not: medical advice; healthcare; diagnosis; treatment; or a substitute for professional medical guidance. You should always consult an appropriate healthcare professional regarding your health.

Nothing in these Terms limits liability that cannot legally be excluded under applicable law. Subject to that, SANA shall not be liable for: indirect loss; loss of profits; loss of business; loss of goodwill; loss of data; or missed rewards resulting from device failures, connectivity issues or inaccurate wearable data.

Our total liability arising from your use of the Services shall not exceed the amount you have paid us directly for the Services during the preceding 12 months. As the SANA app is currently provided free of charge to users, our liability is limited to the fullest extent permitted by law.

We may suspend or terminate your account if you: breach these Terms; misuse the platform; engage in fraudulent activity; or use SANA unlawfully. You may delete your account at any time.

Upon termination: unused points may be forfeited; access to rewards may cease; and your personal information will be handled in accordance with our Privacy Policy.

We may amend these Terms from time to time. Where changes materially affect your rights, we will notify you through the app or by email. Your continued use of SANA after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

The Sana Method Ltd

Email: hello@sana.fit

Website: www.sana.fit